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LEARNING OUTCOMES: Some Key ones
  • Upon completion of the course, trainees will be expected to:
  • Know about claim function and professional ethics
  • Know more about claim handling process
  • Understand the awareness about setting case reserves and investigating claims
  • Understand about dealing with fraud
  • Understand about Negotiating Claims
  • Understand in-depth knowledge about Litigating Claims
  • Understand about insurer financial performance
  • Know about risk management
  • Understand about bodily injury claims management
  • Understand about bodily injury investigation process
  • Understand in-depth on impairment and disability 
  • Understand the knowledge on Analysing Liability, Part I & II
  • Understand about Auto Claim Investigation
  • Understand the about Vehicle Damage Claims
  • Understand the awareness about Dispute Resolution
  • Understand about Litigation
  • Know about Auto Basics and Introduction to Personal Auto Policy
  • Understanding about Personal Auto Policy: Duties, General Provisions, Endorsements, and Coverage Case
  • Know about Business Auto Coverage Form: Liability and Medical Payments
  • Understand about Liens—Litigation and Settlement
TOPICS COVERED
  •  AIC 30 Claim Handling Principles and Practices 
  • AINS 21 Property and Liability Insurance Principles
  • AIC 37 Managing Bodily Injury Claims 
  • AIC 39 Auto Claims Practices
  • AIC 40 Personal and Commercial Auto Coverages
  • Ethics 311 Ethical Guidelines for Insurance Professionals Or Ethics 312 Ethics
ASSESSMENT AND CERTIFICATION
The Institutes offers exams in different formats to accommodate different needs.
50-90 Multiple Choice Question Exams: 2 Hours
  • AIC 30, AINS 21, Ethics 311, 312
40-65 Multiple Choice Question Exams: 1.5 Hours
  •  AIC 37

40 Multiple Choice Question Exams: 1 Hour

  •  AIC 40
For most exams, grades are reported as “P” (Passing) or “N” (Nonpassing). For others, grades are reported as “P” (Passing), “G” (Good), “E” (Excellent), or “N” (Nonpassing). Grades are final and are not subject to appeal. Numerical scores are not released. Upon completion, trainees will receive a Certi¬ficate of Completion from The Institutes.

TARGET AUDIENCE
This course is relevant to agents, brokers, insurers, independent adjusters and third-party administrators.

DURATION
50 Training Hours

PREREQUISITIES
Trainees should have:
  • Good command of the English language.
  • Holds a Minimum of Bachelor degree

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