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• Identifying the Strengths and Blind spots of the Team  – Personal Development Profile or Innovate with Care Instrument  – Personal Style : Help or Hindrance for Team Development ?  
• The Role of the Supervisor  – What is ‘Role’?   Their roles in life.     – Role of Supervisor.   – Expectations of: Boss, Employees, Customers, Peers, Family etc. • Group Process : How Groups Work  – Consensus : Definition and Guidelines – Applying Consensus in Teambuilding  Contexts – Task and Maintenance Functions of Groups
• Team Roles and the Team Development Cycle  Effective Teams : Definition and Characteristics – Stages of Team Development
• Communication principles
– Definition.  Outline process of sender, receiver,   media and barriers to effective communications • Managing Performance – Planning and Controlling work
• Coaching Skills

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